October 10, 2008 by Craig
I signed up for on-line faxing service MyFax today. I canceled my account the same day.
The biggest problem was that when I sent a fax, it came out as blank pages and not the actual document content. I called up tech support to ask why. They gave me some song and dance about the file I sent being too small (my first test was a 3K text file). This is a bullshit argument:
- There’s no good reason to limit the file sizes above a certain amount.
- I tried sending a 40K PDF afterwards and got the same result.
- They don’t have any warnings about the file size being “too small” during the fax creation.
- Their online fax preview system displays the file just fine
They recommended that I not use their web-based fax creation tool and instead send in faxes by email. Not only is that a hassle, insecure, and prone to error, but it shows that they’re unreliable (they can’t even get their own tool to work).
Two other nuisances:
- Once you send a fax, you can’t un-send it. On my tests, I accidentally an incorrect number (a voice line). The recipient is forced to sit through 3 attempts at a fax call before it’s automatically canceled; there was no way I could correct my mistake.
- The email address you use during signup is unchangeable; you’re stuck with it forever.
On the other hand, the billing cancellation process was hassle-free. Also, they allowed charges in both Canadian and US dollars, which was nice.
Hi Craig, I recently signed up for a 30 day trial with MyFax but now have to cancel as I have to leave the country for 3-4 months. You’re comment that the cancellation process was hassle free gives me some comfort, however I’m having some difficulty finding information on their site on how to cancel prior to the 30 day trial period ends. I did find a ‘termination’ form which I filled out but, wary as I am about online trials, am not comfortable that I have indeed cancelled my account. Do you have any advice or anything you can tell me to make me feel more secure in assuming that ‘terminating’ and ‘cancelling’ mean the same thing to MyFax. I will be gone before the 30 day period is up and do not want any surprise charges on my credit card when I return. Thank you in advance for any advice you can give me.
Comment by Wendi — August 20, 2010 @ 1:45 pm
Hi Wendi. I canceled a couple of years ago, so I can’t say how good they are these days. I do know that I’ve never had another charge from them in that time. All in all they looked to be above-board when it came to their cancellation policy.
Comment by Craig — August 20, 2010 @ 1:49 pm