Comments on: Business Process Automation vs. Business Process Management http://www.craigslinkedlist.com/posts/business_process_automation_and_management/ Casual Software Encounters Tue, 18 Oct 2011 20:08:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Graham Sibley http://www.craigslinkedlist.com/posts/business_process_automation_and_management/comment-page-1/#comment-9613 Graham Sibley Wed, 23 Jan 2008 16:00:24 +0000 http://www.craigslinkedlist.com/posts/business_process_automation_and_management#comment-9613 Hi Craig, I totally agree with your assessment. Automating processes is not *always* the best starting point. As you have pointed out, in some cases you need to improve the process in order to automate it. In some cases I advocate taking the improvement before automation path, especially if it's tied to an overall corporate strategic objective. However, BPA/BPM is often driven by IT, and it is in these common cases that I find automation before improvement yields the tangible results that IT has come to expect. BPA always makes a great discussion. ; ) Graham Hi Craig,

I totally agree with your assessment. Automating processes is not *always* the best starting point. As you have pointed out, in some cases you need to improve the process in order to automate it. In some cases I advocate taking the improvement before automation path, especially if it’s tied to an overall corporate strategic objective. However, BPA/BPM is often driven by IT, and it is in these common cases that I find automation before improvement yields the tangible results that IT has come to expect.

BPA always makes a great discussion. ; )

Graham

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